Expeditions are risky. Buying gear shouldn’t be.
Every HIMALI item is backed by our 8000 Meter Guarantee™.
Our products have been built for the highest and harshest conditions on Planet Earth. If there is a problem with your gear, we will make it right.
Our Warranty Policy
We stand behind our products. Our promise to you is to make gear that's as high performing, durable, and sustainable as possible. If there's a problem with your gear, we'll make things right.
We will replace any item that has been affected by a manufacturing defect for the lifetime of the product. A product’s lifetime is not an indefinite period of time—it's an estimate based on how well a product can realistically maintain its functionality. The way the product is used directly impacts the length of a product’s functional lifetime. Materials will deteriorate and fade over time, and moving parts, like zippers, buckles, and snaps will wear with use. This lifespan will be determined at the reasonable discretion of our Warranty & Repairs Team. Factors that will be considered include, but are not limited to:
- Type of product, material, and intended use
- How it was used, and the nature of the issue
- Age of product
If a repair is outside our capabilities we will refer you to a reputable gear repair service in your area. Our customer service team is also happy to provide instruction and guidance in performing simple gear repairs at home!
What's Not Covered
- Dirty or unwashed items. Please clean your item before sending it in or it will not be acceptedHow it was used, and the nature of the issue
- Rips, punctures, and burns (e.g., from a campfire) caused in the field or from normal wear
- Products that shrink or are damaged when laundered contrary to our care instructions
- Pilling, abrasion, pinholes, or other cosmetic wear and tear that does not affect the function and performance of the product.
- Accidental damage, such as leaving an open pocket knife in your pocket
- Lost, stolen, or damaged items during personal trips or while traveling
- Logos or decals that peel partially or in full
Warranty Claim
Please email us at support@himali.com with the following information:
- Your order number
- A written description of the issue
- A photo and/or video of the issueIf the claim is determined to be a warranty issue, how would you like us to make it right? (choose one below)
- Please cover the cost of my own repair. For this option, once the issue is verified to be a warranty issue, we will refund you to cover the cost of a repair at your local gear shop. This is the most eco-friendly warranty option that also supports your local community!
- Please repair this product. Repair times are subject to change, we will provide an estimated timeline once we receive your product.
- Please replace this product.
- Please repair this product. Repair times are subject to change, we will provide an estimated timeline once we receive your product.
- Please replace this product.
Once your email is sent, please allow up to 5 business days for us to respond with the next steps for your warranty claim. Our usual turnaround time is <24hrs, but some times are busier than others. Please note that not all warranty claims are able to be verified over email, and we may ask you to send the warranty item to us for final clearance. Once the item is received, refunds are normally processed within 7-10 business days. You will receive an email when your warranty claim has been processed. Please note that all warranty claims sent without a previous email confirmation are subject to be rejected with the item shipped back to you for a $25 shipping & handling charge.
Need more help?
The HIMALI™ Flagship Store is open:
Sunday - Wednesday 10am - 6pm
Thursday - Saturday 10:30am - 6:30pm
Address:
1418 Pearl Street,
Boulder, CO 80302
Email:
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